Last Updated: July 6, 2026
Infinite Xchange is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you shop with us.
We collect information you provide directly to us when you place an order, create an account, or contact our support team. This includes your name, email address, shipping address, phone number, and payment details (processed securely by Stripe — we do not store your card information).
Your information is used to: process and ship your orders; send order confirmations and shipping updates; respond to your enquiries; prevent fraud; and improve our products and services. We do not sell your personal data to third parties.
When you make a purchase, we collect your order details including items purchased, quantities, shipping address, and total amount paid. Payment is processed securely through Stripe. We do not see, store, or have access to your full card number — only Stripe does.
We collect your shipping address, name, and phone number to fulfil your order. This information is shared with our shipping carrier for delivery purposes only.
We use cookies and similar technologies to maintain your shopping cart, remember your preferences, and analyse website usage. You can control cookie settings through your browser. Disabling cookies may affect cart functionality. We do not use cookies for advertising purposes.
We implement industry-standard security measures to protect your data, including encrypted data transmission (SSL/TLS), secure payment processing via Stripe, and restricted access to personal information. However, no online platform can guarantee absolute security.
We retain your order and account information for as long as necessary to provide our services and comply with legal obligations (typically 5–7 years for financial records). You may request deletion of your account data, subject to legal retention requirements.
You have the right to: access the personal data we hold about you; request correction of inaccurate information; request deletion of your data (subject to legal obligations); and object to certain processing activities. To exercise these rights, contact us at support@infinityxchange.com.
We share data with trusted third parties only where necessary to provide our services, including Stripe (payment processing) and shipping carriers (delivery). All third parties are required to maintain confidentiality and process data only as instructed.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: support@infinityxchange.com or via WhatsApp at +39 350 857 0630. We will respond to all privacy-related requests within 30 days.
This Privacy Policy was last updated on July 6, 2026. We will notify users of material changes via email or a prominent notice on the platform.